My Account

It is easy to update your account and view your orders any time through 'My Account'.

• 'My Account' allows you to have complete control over your transactions at www.greengoldstore.com.
• Manage/Edit your personal data such as Address, Phone Numbers, Email ID
• You can Change your password.
• Track the status of your orders, etc.

My Account

It is easy to update your account and view your orders any time through 'My Account'.

• 'My Account' allows you to have complete control over your transactions at www.greengoldstore.com.
• Manage/Edit your personal data such as Address, Phone Numbers, Email ID.
• You can Change your password.
• Track the status of your orders, etc.

Do you offer free shipping?

Yes, we do offer free shipping within India for order above Rs. 250.

How long will my order take to arrive?

Standard home deliveries are usually made within 3-10 business days from the date of your order being placed.

Do you deliver on requested dates?

We are sorry. We can't assure you the specific delivery date. All the products will be delivered through courier and the delivery will be done in 3-10 business days depending on your location.

What are the International Shipping Costs?

International shipping charges vary according to the products ordered and the shipping destination. Shipping charges are automatically calculated during the checkout process.

We accept all major Credit / Debit cards, Net banking, Wallet payments.

What is a promo voucher?
Promo Vouchers are for all the customers to make their shopping experience more interesting as we would be sending some of the best deals your way! It is a simple code which can be applied to get discounts on your purchases

What is the minimum order value for application of promo vouchers?
Different promo vouchers are applicable on different minimum order value. In order to know the minimum order value please check the email or voucher card you received.

Can I use a voucher more than once?
Generally, vouchers can be used only once but then special vouchers issued can be used more than once. Your voucher email would have the details of how to use the voucher.

Is there validity date for promo voucher?
Every voucher has its validity date which would be mentioned in the email or the voucher card that you received.

Why doesn't my promo voucher work?

• Please copy and paste the voucher code as it is case sensitive.
• Please check if your order value is more than/equal to the minimum order value stipulated for the voucher.
• Please check that the code you are using is still valid and not out of date. The validity would be mentioned in the communication you received.
• Please also check if the voucher is specially meant for a particular category or products.

I tried everything, yet the voucher doesn't seem to work?
Please give us a call and we will be happy to assist you.

Is my Promo voucher amount refundable?
Unfortunately, no. promo voucher amount can neither be refunded nor encashed.

Can I track my order?
You can track your order status using ‘Order Tracking’ option available in your ‘My Account’ section or by clicking on the tracking link we send in your dispatch email to view the latest tracking information.

What do I do if my item arrives faulty or damaged?
If the received product is faulty or damaged, send an email / raise a ‘Support Ticket’ or call us at 040-4248 5555. We will process your order for exchange within 7 business days. Please check your email as we’ll provide you with updates about the status of your return/exchange. However, in case of damaged/missing product, the return request should be filled within 2 days of delivery.

How can I modify my order after having placed it?
After placing the order, changes cannot be made by you. However, you can send us an email or raise a ‘Support Ticket’ regarding the changes that you would like to make and we will update from our side.
How can I change my billing address?
You can login to your account and change the billing address and also send us an email quoting the new billing address. We can change in our database for further reference.

My preferred product is not in stock . When will it be available for purchase?
If the product of your choice is out of stock, please opt in for product alert /updates using the feature available on the product page using your email id.

If the preferred product is not in stock / is not available on our website. Kindly opt-in for email alert on the product view page at www.greengoldstore.com. You will receive an auto email alert once preferred stock is available with us.

How do I understand which size will fit me? Do you have size charts?
We have listed the age groups and the sizes details available on our website.

What are the cancellation timelines?
Cancellations will be considered only if the request is made within 24 hours of placing an order.
How do I cancel my order?
To request a refund, simply contact us with your purchase details within 2 business days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund . We take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 21 business days.

My Account

It is easy to update your account and view your orders any time through 'My Account'.

• Online Customer Care Form.
• By Email
• Our email address is support@greengoldstore.com.
• By Phone on 040-4248 5555 from (10:00 am to 6:00 pm) - Monday to Saturday
• Live Chat (Mobile App)