Green Gold Store

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Call us : 040-44361999 | Minimum Purchase Rs. 250 only | Avail Free Shipping* above Rs. 650!
 

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FAQ's

Where to Subscribe for Chhota Bheem Comic Subscriptions ?
Please note that we are closed with Chhota Bheem Comic Subscriptions. You can buy the Latest Comic Volumes individually from greengoldstore.com.

Can I change the shipping address before my order ships ?
We regret that we are not able to make change the shipping address on orders once they are transmitted to the fulfillment center. When you submit your order, it is instantly entered into our database, your order confirmation e-mail is sent, and your payment is verified by our system. In less than an hour, those orders are transmitted to our fulfillment centers and the shipping address can no longer be modified. We hope that in most cases this expedited order processing works to your advantage.

My merchandise arrived damaged. What do I do ?
We will happily replace your damaged merchandise for you! We kindly ask that you do not ship damaged merchandise back to us. Please hold onto the damaged merchandisee in case the shipping carrier wants to collect the damaged merchandise as part of the claim process. Please note, if your item appears to have a manufacturing defect (ex: misprinted logo, hole in fabric). If your item appears to have been damaged in shipping (ex: box is damaged, etc..), please contact us by using the 'Ask a Question' tab above and make sure to include the following information:
Order number, Damaged item(s), Notes about the condition of the box etc.
Once you contact us, we will initiate a claim with the shipping carrier and have a replacement item sent to you immediately.

My size is not in stock . When will it be available for purchase ?
We make every attempt to stock all popular sizes for our apparel.
If the size is listed,but is not available for purchase, it may be out of stock of that particular size for several reasons.
The reason for the inventory shortage depends on the message shown when that size is selected:
Out of Stock - The item has been discontinued and we are selling our remaining inventory.
A new style/model of this item may be in process.
If the size is not listed at all, then it currently unavailable from the manufacturer or there is not enough demand for that particular size. In either case, we encourage you to write a message to our merchandisers so that it may be available in the future!

Cash on delivery Option ?
We won't have Cash On delivery Option.

About new products updates ?
Please keep visiting www.greengoldstore.com and subscribe to our newsletter program for regular updates.

What methods of payment do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express.
We can also accept checks and money orders. Checks and money orders can be sent to the following name:
Green Gold Licensing and Merchandising India Pvt Ltd.


International Shipping Costs
International shipping charges vary by the products ordered and the shipping destination. Shipping charges are automatically calculated during the checkout process.

How will I know if order is placed successfully?
You will receive an email confirmation from Green Gold Store once your order is successfully placed. This mail will have all the details related to your order.

How long will it take to receive the ordered products?
We attempt to process every order within 4 working days. Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering. Depending upon your location within India, post ordering this should take overall 5-7 days to get delivered. In some cases it may take longer to receive the shipment depending on your location and accessibility.

Do I need to register before shopping in your website?
Yes, you have to register on our website before shopping. Select the products you want to order and just click on add to cart.Then your products will be added to your shopping cart and will be connected to the payment gateway and fill the requirements and make the payment online.

How do I cancel a transaction or get the refund?
In case of any discrepancies we will refund the money, provided that the reasons are valid. Please call us at 040-44361999 (10am to 6pm, 6 days a week) or write to us at sales@greengoldstore.com We will be more than happy to assist you within the applicable limits. Please read the 'Fine Prints' of each deal before buying the deal.

I live outside India, can I order for a delivery in India?
Yes, you need to provide an Indian delivery address.
You can provide a billing address as a non indian address.

How can I contact www.greengoldstore.com? Where can I provide feedback about your site?
You can either call us on 040-44361999 (10:00 am to 6:00 pm) and speak with our customer service representative or write to us at query@greengoldstore.com or support@greengoldstore.com regarding your order.

please provide your feedback to the below link
http://www.greengoldstore.com/feedback-response.html


How do I best view your site?
Our site is compatible for all Windows and Mac operating systems and can be viewed using the latest stable versions of any of the browsers like Google Chrome, Mozilla Firefox.

How do I understand which size will fit me? Do you have size charts?
We have listed the age groups and the chest size for the t -shirts available in our website.

What type of products do you sell on-line?
We sell apparels(boys & girls),comic books, dvds, home decor, puzzle games,hair accesories,school bags, water bottles, lunch boxes and stationery for gifting purpose.

Can I pay in-store for a product bought online?
Sorry, as of now we do not offer such facility.

What happens if an item I have ordered is out of stock?
a) If the item is out of stock when you are trying to add it to your shopping cart, you will be informed immediately and the item won’t get added to the shopping cart.
b) However, if the item goes out of stock after it has been added to your shopping cart but before check out is completed, you will be informed at the time of check out.
You would then need to remove it from your cart before proceeding to check out.
c) If an item goes out of stock after you have placed your order and received an order- confirmation, then we will put forward our best attempt to fulfill the order by sourcing the selected item. In the event that we are unable to source it for you, or if it is likely to take longer than 15 days ship,we will inform you about the delay and cancel the item, and reverse any charges made to your credit / debit card against that item.

Is there a limit to the quantity that I can order for?
No. However, in some cases where the order quantities are large, we may verify in order to ensure your security, to confirm that you have indeed ordered for these items.  

What is your return/refund and replacement policy?
Cancellations will be considered only if the request is made within 24 hours of placing an order.
To request a refund, simply contact us with your purchase details within seven (7) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 21 days period.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.

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